At Recurbate Beauty Salon, we stand behind our skin-first approach and clean beauty philosophy. We’re dedicated to earning your trust with every service and product — your confidence and satisfaction are at the core of what we do.
Service Satisfaction Guarantee
Skincare Treatments & Facials
- If you’re not satisfied with your treatment results, contact us within 48 hours
- We’ll schedule a complimentary follow-up consultation to address your concerns
- Alternative treatment options will be offered at no additional cost
Hair Services
- Not happy with your cut or styling? If you’re not fully satisfied, return within 7 days for a complimentary touch-up or adjustment.
- Color corrections are available within 14 days at 50% off regular pricing
- Chemical treatments (perms, relaxers) include one free touch-up within 2 weeks
Makeup Services
- For special events, we offer one complimentary touch-up within 4 hours of your appointment
- Makeup lessons include a 30-day follow-up call to answer any questions
Product Returns
Unopened Products
- Receive a full refund within 30 days when accompanied by the original receipt.
- Products must be unused and in their original packaging.
Opened/Used Products
- Exchange for store credit within 14 days if the product causes skin irritation
- Requires consultation with Dr. Kubra to determine alternative products
- Patch testing documentation required for sensitivity claims
Professional Appliances
- 15-day return window for defective items
- All original packaging and included accessories must be returned for eligibility.
- Manufacturer warranty applies for repairs beyond 15 days
Non-Refundable Services
- Completed spa treatments and massages
- Nail services (manicures/pedicures) after leaving the salon
- Workshop and consultation fees
- Gift certificates (transferable but non-refundable)
Package Deals and Memberships
- Unused services from packages can be refunded within 90 days
- A 15% processing fee applies to package refunds
- Individual services within packages cannot be refunded separately
Refund Processing
Timeline
- Service refunds: 3-5 business days
- Product refunds: 7-10 business days after return
- The original payment method will be credited
Required Documentation
- An original receipt or booking confirmation
- Photo evidence for product-related skin reactions
- Completed satisfaction survey for service concerns
Special Circumstances
Medical Reactions
- Immediate full refund for services causing adverse reactions
- Medical documentation may be required
- Complimentary consultation with recommended dermatologist
Appointment Cancellations
- 24-hour notice is required for a full refund
- Same-day cancellations: 50% charge applies
- No-shows: full-service fee charged
Contact for Returns
In-Person: Visit us at 42 Prospect Street 2C/105, Jersey City, NJ 07307 Phone: 341-188-07-57 Email: info.recurbates@gmail.com
Our Promise
We believe in honest advice and real results. If we can’t deliver on our promise of healthy, beautiful skin and hair, we’ll make it right. Your trust in Recurbate means everything to us.
Policy effective as of the date of service/purchase. Subject to change with a 30-day notice to clients.